FAQ

I. Ordering & Payment Security
Q1: How do I place an order?
The ordering process is very simple and intuitive with just four steps:

  1. Choose Products: Browse our catalog and add the products you like to your shopping cart.

  2. Fill in Information: Go to the checkout page and accurately enter your shipping address and contact details.

  3. Secure Payment: We accept Visa, Mastercard, American Express, Discover, and other major credit cards. All transactions are securely processed through an encrypted payment gateway, with no complicated redirections.

  4. Confirm Order: Once payment is successful, you will receive an order confirmation email, and we will process your shipment.

🔒 Security Assurance: We use a PCI-DSS certified platform and end-to-end encryption technology, ensuring your payment process is 100% secure.

Q2: Is my payment information safe?
Absolutely safe. Protecting your privacy and financial security is our top priority.

  • Global Financial Standard: Our payment platform is PCI-DSS certified, meeting the highest global standards for payment data security.

  • Bank-Level Encryption: Your credit card number, billing address, and other sensitive data are securely transmitted via SSL/TLS encryption, ensuring they remain confidential.

II. Order Shipping & Delivery Time (U.S. Direct Shipping Advantage)
Q3: Where does my order ship from?
All our products are shipped directly from our U.S. warehouse to ensure quality monitoring and efficient processing.

  • Order Processing: After order confirmation (usually within 12 hours of payment), we will sort and hand over the package to the logistics company within 2 business days.

  • Estimated Delivery Time:

    • U.S. Domestic Orders: Enjoy fast shipping with a standard delivery time of 3-5 business days.

    • International Orders: Typically 7-15 business days, depending on the destination.

III. Customs Duties & Import Taxes (All-Inclusive Service)
Q4: Do I need to pay additional duties or taxes when I receive my order?
Not at all. We implement an all-inclusive pricing policy, so all taxes and fees are already covered during checkout.

IV. Order Tracking & After-Sales
Q5: How can I track the status of my order in real time?
We provide fully transparent tracking services, allowing you to check your order’s progress at any time.